Returns

Exceptions

Return of perishable goods or otherwise exempt from this legal obligation is not possible.

Do you want to return the goods within the legal 14-day period?

Follow the steps below.

• Inform us about your intention to return goods by email or in exceptional cases by post
• Send the item as a registered package (not cash on delivery) to the postal address we will provide
• Pack the goods so that they are not damaged

Conditions for returning goods within the statutory period of 14 days

• The product is packaged in its original packaging
• The product is not damaged
• The seller is entitled to reimbursement of the costs associated with sending the goods to the buyer
• The seller is entitled to reimbursement of the costs of re-marketing the product